Privacy policy

 

At La Noche we value your privacy. That is why we only process the information that is necessary to provide and improve our services. We treat the information we collect about your use of our services with care. Your information will never be shared with third parties for commercial purposes.

This privacy policy applies to your use of our website. The effective date of this policy is 20 August 2024. All previous versions will be superseded by a new version. This policy explains what information we collect, how we use that information, with whom we may share it, and under what circumstances we may do so. It also explains how we store your information, how we protect it from misuse and your rights in relation to the information you provide to us.

Data processing

Below you can read about how we process your information, where it is stored, what security techniques we use and who has access to it.

Webshop Software

• Shopify

Our webshop is powered by Shopify software. The personal information you provide for our services is shared with Shopify. They have access to your information to provide us with technical support, but will never use it for any other purpose. Shopify is required to take appropriate security measures, such as SSL encryption and a strong password policy. Shopify uses cookies to collect technical information, but no personal information is stored or collected. They may share the information they collect within their own organisation to improve their services.

Shipping and Logistics

• DHL

When you place an order, DHL will arrange delivery of your package. For these services, we provide them with your name, address and city. This information is only used to make the delivery. If DHL uses other parties for delivery, your information will also be shared with them.

Purpose of data processing

We only use your data to provide our services. This means that the processing is always directly related to the order you have placed with us. Your information will not be used for targeted marketing. If we wish to use your details to contact you at a later date, we will ask for your express permission to do so. Your details will only be passed to third parties if this is necessary for accounting or administrative purposes. These parties are bound to confidentiality by agreement or legal obligation.

Automatically collected information

Information that is automatically collected by our website, such as your IP address, browser and operating system, is used to improve our services. This information is not considered personal information.

Retention periods

We will keep your information for as long as you are a customer of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you do so, we will treat this as a request to be forgotten. Administrative obligations require us to retain invoices containing your personal data for the statutory retention period. However, employees will no longer have access to your customer profile and related documents at your request. 

Right to be forgotten

If you do not want us to use your information to send you information and offers, you can send us a message at the email address below. We offer everyone the opportunity to access, amend or delete personal data. Please contact us at the email address below to amend your details or to remove yourself from our files. We will respond to your request within 30 days. If your request is approved, we will send a confirmation to the email address we have on file.

Questions and feedback

This privacy policy is tailored to the use and capabilities of this website. We regularly review our compliance with this policy. If you have any questions, please contact us at info@lanochethelabel.nl.